Privacy Policy
Last Updated: January 6, 2025
COGNEXA AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI recognition software platform.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and payment information.
Usage Data
We collect data about how you interact with our software, including features used, time spent, and performance metrics.
Processing Data
Images, audio files, and other data you upload for AI processing. This data is processed to provide our services and is not used for any other purpose without your consent.
Technical Data
IP address, browser type, device information, and operating system for security and service optimization.
2. How We Use Your Information
We use your information to: (a) Provide and maintain our software services, (b) Process your AI recognition requests, (c) Process payments and manage subscriptions, (d) Send you service updates and technical notifications, (e) Improve our software and develop new features, (f) Ensure security and prevent fraud, (g) Comply with legal obligations.
3. Data Processing and Storage
Your uploaded data (images, audio) is processed in real-time and stored temporarily for service delivery. Processing data is automatically deleted within 30 days unless you choose to save results. Account data is stored securely and retained as long as your account is active. We use industry-standard encryption for data transmission and storage.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in these circumstances: (a) With service providers who assist in operating our platform (cloud hosting, payment processing), (b) When required by law or to protect rights and safety, (c) In connection with a business transfer (merger, acquisition), (d) With your explicit consent.
5. Your Rights (GDPR)
If you are in the European Union, you have the right to: (a) Access your personal data, (b) Rectify inaccurate data, (c) Request deletion of your data, (d) Object to processing, (e) Data portability, (f) Withdraw consent at any time. To exercise these rights, contact us at the information provided below.
6. Cookies and Tracking
We use essential cookies for authentication and security. Analytics cookies help us understand usage patterns. You can control cookies through your browser settings. See our Cookie Policy for details.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
8. International Data Transfers
Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers in compliance with GDPR.
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at: COGNEXA AI, 1405 Dewar Dr. Rock Springs, WY 82901 United States, Phone: +39 3421486618, Email: privacy@cognexaai.com